Servant Leadership for Breakthrough Results, Leadership and Relationships

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Program: Servant Leadership for Breakthrough Results

Are you working harder than ever, yet falling short on the breakthrough results you want?

Stop working so hard. We invite you and your team to quickly learn and behave in a way that generates sustainable breakthrough results. We call this Servant Leadership. You will be amazed at the measurable results it produces, including more peace and satisfaction, and less anxiety and stress. Become a great leader through adopting a dual commitment – to both results and relationships – never compromising one for the other.

What we mean by Servant Leadership: a laser-like focus on results while paying attention to and serving the needs of the people around you, so they can do the best job possible. Extensive research has shown this is very powerful – it is leadership at its very best. In fact, surprisingly enough, the research shows that relationship, or emotional intelligence (EI) is twice as important as intellectual/job competence (IQ) in leadership performance.

Servant Leadership is so powerful because it embraces the two key components of success – results and relationships. But what more typically occurs is the single minded drive for success most leaders have, causing relationships to suffer and thereby to severely compromise the very success the leaders want.

If you're like most leaders today, you're probably compromising the dual commitment to results and relationships. For about 80% of leaders, that compromise is in the relationships they fail to develop. We work with leaders who are not getting the results they could because they are making mistakes in either the results or relationships domain. Since failure to adequately develop their business relationships is more prevalent, a great deal of our help is focused there. Intelligence alone isn't enough for leaders to rely on. Today's leaders must also be emotionally intelligent.

Indeed, you are probably faced with the following challenges the Servant Leadership for Breakthrough Results Program is designed to address.

The three most persistent problems plaguing leaders today:

You want better sales and earnings results, so what looks obvious is to kick in your natural competitive drive. Although that is necessary, you don't realize it is insufficient. You feel frustrated because the results are falling short and your people seem to be less than fully cooperative and engaged.
You don't have a solid, proven process to effectively implement strategy or any large scale change. You've been disappointed that strategy execution and other large change initiatives have been less than consistently successful, or not successful at all.
You need better results from your team. There is an insufficient sense of urgency in the organization. Things tend to move slowly. There is no real sense of shared vision. Additionally, a culture of candor is missing, and clear, coordinated action is often missing – people not keeping their word by not taking the action they agreed to take.

What you really want instead:

You may view the people side of business as the "soft", less important stuff, or you may completely embrace it but not know how to proceed. Either way, what you really want, on a consistent and sustainable basis, are measurable, breakthrough results – beyond business as usual and beyond what even you and your team thought possible. Since breakthrough results and relationships are intertwined, you want you and your people to commit to both, never compromising one for the other.

In other words:

In the results domain, you want people to demonstrate proficiency in:

Strategic planning, both development and implementation
Business, process and technology acumen
The discipline of execution
Handling setbacks and problems

In the relationship domain, you want people to demonstrate proficiency in:

Being transparent; asking for and giving feedback
Listening to others
Taking responsibility for their relationship with others
Expressing appreciation to others

These objectives are actually quite reachable when you have a simple, practical, yet profoundly important approach any leader can use.

The solution? The Servant Leadership for Breakthrough Results Program. This powerful program gives leaders, at all levels, the ability, in any circumstance, to choose behaviors combining a drive for achievement while demonstrating emotional intelligence with everyone around them. That combination is the key to truly unprecedented, sustainable results.

Servant Leadership for Breakthrough Results gives people awareness and choice, that is, a new ability to be aware of their past, automatic reactions to people and events, and then to choose the most appropriate response. The program literally transforms your ability to generate unprecedented results in sales, earnings and related measures, as well as qualitative breakthroughs in teamwork, employee engagement, and supportive relationships. And all this is accomplished with greater ease, less time, and less stress.

The program is a comprehensive six month program for 18 to 25 participants. It involves participant interviews, three offsite workshop days, formulation and coaching of two to three important projects for the organization, and one on one coaching sessions.

What's special about this program:

The Servant Leadership for Breakthrough Results program is unique in at least three important ways:

People learn best by "doing". The entire program is characterized by participants working on real issues they are dealing with, whether in the workshop exercises, in their project team, or in the coaching they receive.

Every part of the program is customized. At the beginning of the program, participants are interviewed by me and also complete a brief but powerful, leadership assessment and team assessment. This enables participants and the facilitator to know early-on the key leadership factors requiring the most emphasis.

Breakthrough results are generated almost immediately, for the organization and the participants. The formulation of high profile projects enables breakthrough organizational results to be delivered during the six months tenure of the program. In fact, the entire program is in service of measurable results in the areas you care about, including but not necessarily limited to, sales, earnings, costs and productivity, as well as participants' breakthroughs in their own leadership effectiveness.

Other benefits of the Servant Leadership for Breakthrough Results Program:

A commitment to unprecedented results becomes pervasive throughout your organization. High performance teams and leaders take a stand for specific, measurable results that are breakthrough in nature. Achievement of the breakthrough target requires new ways of working together and getting things done. But unlike a pipe dream, people sense the objective can be achieved through fundamental change.
Powerful actions become routine. Your leaders and teams see clearly that the results produced are a direct result of the actions taken. We have developed a methodology for our clients enabling them to generate clear, coordinated actions resulting in significant productivity increases and a level of clarity always hoped for but rarely realized.
Your people learn how to create and sustain strong relationships. They adopt the counter-intuitive notion of taking full responsibility for their relationships, expecting nothing in return (The 100/0 Principle).
Listening takes priority over speaking. Team members create a generous listening of each other. Listening has more to do with the ability to influence and empower others than any other dimension. Your people realize that authentic listening is a great gift they can give to others.
Your people communicate with clarity and intentionality. People will quickly see that success in large measure is a function of communication, especially their conversational skills, including conversation for possibility, for action, for candor, to name a few.
Meetings become much shorter and much more productive. The center-piece of all effective meetings is the discipline of execution, where people decide on actions to address the issues rather than just talk about issues.
New strategies, as well as large scale change initiatives, are successfully implemented. Your people learn a proven process that ensures employee involvement and alignment, the most important keys to successful strategy and large change implementation.
Innovation and creativity are demonstrated by your employees. People learn an easy, yet powerful process to create innovative thinking whenever the path forward is not clear, whether facing problems or opportunities.
Your people handle setbacks and problems with skill. A simple, yet powerful methodology will be learned, which enables anyone to not only handle a setback effectively, but actually use the setback to forward the achievement of their commitment.
A coaching culture is built throughout the organization. People practice "straight talk", where they say what needs to be said, positive and negative, to actively and mutually support each other's success.
Alignment becomes the primary response to decisions. Your people realize that alignment is more important than agreement – people are willing to fully support and own a decision even if they don't fully agree with it.
People distinguish between the urgent and the important. Important priorities are translated to daily actions, preventing the all to common trap of allowing the urgent to push important priorities to the back burner.

What you receive in the program:

Servant Leadership for Breakthrough Results is a time tested, proven and comprehensive program offered exclusively for groups of 18-25 participants. The program is designed and delivered by me. The participants can be the senior leadership team and key subordinates, or any function or cross-functional team within the organization.

It begins with a meeting of the Steering Team. The Steering Team oversees the program and consists of three to five participants who are partners with me through the program's duration. I meet with the Steering Team four times throughout the program, to ensure flexibility and responsiveness to participants needs, and agreement on what is required during each stage of work. As partners with me in the process, the Steering Team will be accountable with me for the results of the program.

The next step is an interview with each participant. I will spend 45 to 60 minutes with each participant, so they can share their observations about the organization as well as learn about my work and the upcoming program.

Three off-site leadership skills workshop days are then held. I facilitate the three workshop days, which will be about a month apart. The proven methodology of the workshop ensures that insights are incorporated into the everyday thinking and actions of the individuals. At the end of the first workshop day, two or three projects and project teams are selected.

Project coaching then occurs. For each project, I will coach the first five project team meetings. The projects serve two important purposes: they serve as a laboratory for people to apply their newly developed leadership skills, and they produce important, breakthrough results for the organization.

Shadow coaching throughout the program. I will simply sit in and observe you and your team, such as observing meetings and providing relevant feedback. I have found this simple process often surfaces areas for improvement that otherwise would not be obvious.

Individual one on one coaching throughout the program. With each participant, I will conduct two coaching sessions, one hour each, either by phone or in person, and concentrate on individual leadership effectiveness.

Bonuses:

A signed copy, for each participant, of my two best selling books on leadership: The 100/0 Principle, sub-title The Secret of Great Relationships, and Life is a Paradox, sub-title Counter-Intuitive Secrets to Personal & Professional Effectiveness.
Servant Leadership Card
High Performance Team Card

Is Servant Leadership for Breakthrough Results a good fit for you?

Servant Leadership for Breakthrough Results has been run with medium size to large clients in the United States, Canada and Europe, including PepsiCo, Group360, First Energy, Mobil Europe, American Safety Razor, Renault, NutraSweet and Hartz Mountain. This is not a pilot program. I have successfully facilitated it for over two decades. The program has helped hundreds of leaders and teams achieve true breakthrough results. The learning and new behaviors really stick – participants continue to create unprecedented results long after the program is completed.

It is highly effective for leaders at any level. The truth is leadership skills are necessary at all levels of any organization. The work I do with clients is practical, straight-forward and not academic or theoretical. That's a major reason my clients have experienced sustainable performance beyond what even they thought possible.

I understand the challenges and opportunities you are facing. I've been in your shoes, and your people's shoes, having spent the first 18 years of my career in corporate leadership positions.

If you've gotten this far in this letter about the program, you might be interested in taking the next step. If so, I invite you to contact me for a complimentary Servant Leadership for Breakthrough Results Strategy Session.

In that session we'll explore the challenges you and other leaders face, the kind of results you'd instead like to see, and whether this program will be of help or not. Whether we move forward together or not, I promise you will leave our conversation clear about the issues and excited about what's possible.

The conversation will take no longer than one hour and can be done ideally in person, or by phone. Click here to book a Servant Leadership for Breakthrough Results Strategy Session. I'd love to speak with you.

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See our other time-tested programs:
Collective Alignment Program
Culture is a Conversation Program